VOIP Telephony Systems

Sales and calls go hand in hand, as telephony is one of the best tools for contacting your prospects and selling your products/services to them. However, in order to optimise your sales calls and measure their effectiveness, you need to keep sales and call tracking together, and this is now possible by Zoho CRM Telephony Integration with the Yeastar VOIP Phone System.

Zoho CRM & Yeastar Integration Highlights

Power up your sales calls with seamless communication, smarter tracking, and effortless customer connection.

Access to Yeastar

Yeastar is a leading global provider of unified communications solutions, offering reliable, feature-rich PBX systems that are suitable for businesses of all sizes across a wide range of industries.

Main advantages of Yeastar include:

• mobility via the Linkus UC Client (desktop, web and mobile)
• advanced call centre features, including Queue Panel, Wallboard and Operator Panel
• and reduced costs, with no license required for the Zoho integration itself

Yeastar’s PBX systems are simple to install and manage, with flexible deployment options available on-premise (appliance), on the cloud, or as a hybrid solution.

Improved Contact Management

Contact synchronisation enables your contact details to be added to Yeastar’s Contacts whenever you have inbound calls from external numbers — as a result the caller name is automatically displayed whenever you receive a call. Furthermore, new contacts are created automatically when a call is received from an unknown number, with the caller’s profile automatically unfolded so you can be prepared before you even answer.

Easy Calling

The Click to Call feature allows you to launch calls straight from Zoho via Yeastar, using the Yeastar Linkus browser extension. This means you will no longer waste time dialling phone numbers — just click on a detected number to start a call.

Staying Alert With Reminders

The integration of Yeastar with Zoho helps you to keep track of every phone call you need to make — Zoho CRM has reminders for upcoming calls and notifications for missed ones.

Automatic Call Logging

This feature eliminates manual data entry, with call journals syncing automatically to Zoho CRM — actions like adding notes, creating follow-up tasks, and assigning contacts can be performed directly from the call’s pop-up window.

Precise Measuring Of Performance

When your calls and your sales are separate, measuring the effectiveness of your calls and their influence on sales is difficult.

Integrating your PBX system with Zoho CRM allows your team to make and attend calls directly from your sales software and determine every call’s result against deals.

With the Yeastar VOIP Phone System, calls become a part of your sales process, with any user being able to see their own and their teammate’s call schedules for better coordination.

Your business can start providing a better customer experience using Zoho’s call analytics, with built-in charts and reports that let you visualise call data — alongside Yeastar’s own real-time Operator Panel and Wallboard views.

Integration With The Mobile App

The Zoho CRM mobile app works alongside Yeastar’s Linkus mobile client, so you can stay in touch with your customers when you are on the move. Linkus connects with your telephony provider and has a built-in caller ID, so you always know who is calling — a customer, a prospect, or a teammate.

Turnkey Configuration

We offer a turnkey solution to enable you to access a VOIP Phone System that readily integrates with your Zoho CRM.

Whether you are already using Zoho CRM or not, the integration of the Yeastar VOIP Phone System is good news for your business, as sales calls management is now moving to the next level. For your company this implies more benefits, new features, saving time, and better cost control.

Contact CRM Systems for more information regarding CRM Telephony Integration, and find out how you can start using Zoho CRM with the Yeastar VOIP Phone System included!

(Yeastar product image here — e.g. P-Series PBX System or a Linkus-compatible desk phone)